Friendly Customer Support
Friendly Customer Support
Eurvaran Travertine Pendant Light
Free Shipping
Mon-Fri Support
30 Days Return
Processing: 1 to 3 business days · Shipping: 5 to 8 business days
Note: The travertine pattern varies from product to product; our product and the images shown may differ.
Note: The thyristor dimming driver for this lamp must be placed outside the canopy.
Customer notice: The LED light source we provide by default is not compatible with wall dimmer switches. If you need the dimming function, please contact our support team before purchasing. We offer customization services to meet your needs.
Free Delivery Across Canada
Free shipping on all orders
Customer Support
fast, friendly help anytime
30-day returns
hassle-free, no questions asked
Secure payment
SSL encrypted checkout
Customer satisfaction is our top priority. If you are not satisfied with your order or have any questions about our products or services, please feel free to contact us.
Our customer service is available Monday to Friday, 9:00 AM – 6:00 PM (EST).
If you have any questions or would like product information, please contact us at support@ottawaki.com.
We aim to respond within 24 hours.
Have a question? Visit our FAQ page for quick answers.
Frequently Asked Questions
Everything you need to know before you order.
All orders are processed within 1 to 3 business days after payment confirmation.
Delivery within Canada usually takes between 5 and 8 business days depending on your location.
Yes! A tracking number will be sent to you by email as soon as your order ships. You can also track your order on our Track Your Order page.
You have 30 days from the day you receive your order to request a return. Items must be unused, uninstalled, and returned in their original condition and packaging. See our Return and Refund Policy for full details.
You can reach us by email at support@ottawaki.com or by phone at +1 873 300 0790. Hours: Monday to Friday, 9:00 AM - 6:00 PM (EST). We reply within 24 hours.
