FAQ

Find answers to our most frequently asked questions.

General

OTTAWAKI is an online lighting store specialising in modern, Nordic-design indoor lighting. We carefully select each piece to bring you style, quality, and lighting that elevates your home. We ship across Canada.

We offer a selection of indoor lighting fixtures — pendant lights, ceiling lights, and wall sconces — available in a range of finishes and colours for every room in your home.

Shipping & Delivery

All orders are processed within 1 to 3 business days after payment confirmation.

Delivery within Canada usually takes between 5 and 8 business days depending on your location.

Yes! A tracking number will be sent to you by email as soon as your order ships.

Returns & Refunds

You have 30 days from the day you receive your order to request a return. Items must be unused, uninstalled, and returned in their original condition and packaging.

Contact our team at support@ottawaki.com with your order number and the reason for the return. We'll send you the instructions within 24 hours.

Once your return is received and approved, your refund is processed to your original payment method. Please allow 5 to 10 business days for Stripe to process the refund, then an additional 3 to 5 business days depending on your bank.

Customer Support

You can reach us by email at support@ottawaki.com or by phone at +1 873 300 0790. We reply within 24 hours.