Effective date: October 26, 2026
OTTAWAKI — ottawaki.com · online store for customers in Canada
Operated internationally by WE THE BEST LLC, a company registered in Kentucky, United States · 271 W Short St Ste 410 833, Lexington, KY 40507, United States
Email: support@ottawaki.com · Phone: +1 709 297 1396 · Contact: ottawaki.com/pages/contact
Accepted payment methods
We accept the following payment methods at checkout:
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Mastercard
- PayPal
- Shop Pay
- Visa
We do not accept cash, cheques, bank transfers or any payment method that is not offered at checkout. If we add a method, we list it here.
Currency
All prices on ottawaki.com are shown and charged in Canadian dollars (CAD). If your card is billed in another currency, your card issuer may add a currency conversion fee. We do not set or receive that fee.
When you are charged
Your payment method is charged when you place your order, for the full total shown at checkout. Taxes are calculated at checkout. Standard shipping within Canada is free.
Once your payment has gone through, you receive an order confirmation email. Please keep it as your receipt.
If an item cannot be shipped, the amount for that item is refunded to the same payment method.
Payment security
Payments are processed by Shopify Payments or PayPal through Shopify's secure checkout. We never receive, see or store your full card number or other sensitive payment details; they stay within the payment provider's encrypted systems.
The checkout uses an encrypted (SSL) connection, shown by the padlock in your browser's address bar.
Card verification (3-D Secure)
When you pay by card, your bank may ask you to confirm the purchase before it is approved, for example in its mobile app or with a one-time code. This extra step protects you against unauthorized use of your card.
Declined or failed payments
If your payment is declined, your order is not confirmed and no payment is taken. Common reasons are:
- An incorrect card number, expiry date or security code
- Insufficient funds or credit limit
- Your bank blocking the transaction as a security measure
- An expired card
Check your details and try again, or contact your bank. If the problem continues, email support@ottawaki.com and we will help.
Refunds
Refunds are always paid to the original payment method. We cannot refund to a different card or account.
For a returned item, the timing is the one set out in our Return and Refund Policy. After inspection we issue the refund to your original payment method. Allow up to 14 business days for our payment provider (Shopify Payments or PayPal) and your bank or card issuer to process it and post the credit to your statement.
If the refund has not appeared after that time, email support@ottawaki.com and we will look into it.
Fraud prevention
To protect customers and the store, orders go through standard fraud checks by our payment provider. Occasionally we may need to confirm your identity or the details of an order before we process it; if so, we contact you by email. We may cancel an order that we reasonably believe is fraudulent or that cannot be verified, and refund any amount paid in full.
Pricing errors
If a product is listed at an incorrect price because of an error, we may cancel the order and refund you in full. See Section 11 of our Terms of Service.
Questions about a payment
Email support@ottawaki.com with your order number. We reply within 1 business day.
Business Information
Store Name: OTTAWAKI
Company Name: WE THE BEST LLC
Company Address: 271 W Short St Ste 410 833, Lexington, KY 40507, United States
Operation: OTTAWAKI is operated internationally by WE THE BEST LLC from the United States; it is not a Canadian corporation.
Email: support@ottawaki.com
Phone: +1 709 297 1396
Contact Form: ottawaki.com/pages/contact
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time)
We reply within 1 business day.