Effective date: October 26, 2026
OTTAWAKI — ottawaki.com · online store for customers in Canada
Operated internationally by WE THE BEST LLC, a company registered in Kentucky, United States · 271 W Short St Ste 410 833, Lexington, KY 40507, United States
Email: support@ottawaki.com · Phone: +1 709 297 1396 · Contact: ottawaki.com/pages/contact
Where we ship
OTTAWAKI ships to addresses in Canada only. We do not ship outside Canada at the moment.
Where we operate and ship from
OTTAWAKI is operated internationally by WE THE BEST LLC, a company registered in Kentucky, United States; it is not a Canadian corporation. Our fixtures are made by our manufacturing partners in Asia and are dispatched from our logistics partners' fulfilment centres in Asia, then delivered in Canada by tracked courier. The handling and transit times below include that journey. Applicable Canadian sales taxes are calculated and shown at checkout.
Shipping cost
Standard shipping is free on every order within Canada.
Processing and delivery times
- Order cut-off time: 5:00 PM (Eastern Time). Orders placed after the cut-off, or on a weekend or public holiday, are processed on the next business day.
- Handling time: 1 to 3 business days (Monday to Friday) to check, prepare and pack your order before it is handed to the carrier.
- Transit time: 5 to 8 business days (Monday to Friday).
- Estimated total delivery time: 6 to 11 business days from the date of purchase.
Orders are not processed or delivered on weekends or public holidays.
Tracking your order
You receive your tracking number by email as soon as your order ships (1–3 business days after purchase). You can follow the parcel on our Track your order page. If the email has not arrived, check your spam folder, then write to support@ottawaki.com and we send you the tracking details.
Delays
A delivery can occasionally take longer than the estimate, for example because of a carrier issue or an incomplete address. If your order is late, contact us with your order number. We look into it with the carrier and keep you informed until it arrives.
Cancelling or changing an order
To cancel, email support@ottawaki.com within 24 hours of placing your order. If it has not yet been dispatched we cancel it and refund you in full. After those 24 hours the order may already be picked, packed and on its way, in which case treat it as a return under our Return and Refund Policy.
To change an order, for example the delivery address, write to us within the same 24 hours and we update it if it has not yet been dispatched. Please check your shipping address before you complete checkout: OTTAWAKI is not responsible for parcels lost because an incorrect address was entered.
Marked as delivered but not received
If tracking shows your parcel as delivered but you do not have it:
- Ask your neighbours and the people in your household whether they took it in.
- Check the shipping address in your order confirmation email.
- Contact the carrier about the delivery and ask for proof of non-delivery.
- Send us that proof so that we can help you with your order.
For any other question about delivery, email support@ottawaki.com or use our contact page.
Business Information
Store Name: OTTAWAKI
Company Name: WE THE BEST LLC
Company Address: 271 W Short St Ste 410 833, Lexington, KY 40507, United States
Operation: OTTAWAKI is operated internationally by WE THE BEST LLC from the United States; it is not a Canadian corporation.
Email: support@ottawaki.com
Phone: +1 709 297 1396
Contact Form: ottawaki.com/pages/contact
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time)
We reply within 1 business day.