Questions about an order or a fixture?
Write to us at support@ottawaki.com and include your order number if you have one. Our team works Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time). We reply within 1 business day.
If a fixture arrives damaged, faulty or is not the one you ordered, we cover the return and send a replacement or a refund, as set out in our Return and Refund Policy.
Delivery times, tracking and returns are also covered on our FAQ page.